Device Guides

Apple iPhone 12 mini

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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My mobile phone doesn't respond

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

The screen lock is turned on: Turn off the screen lock.

List view

1. Turn on screen lock

Tap the Side button.

2. Turn off screen lock

Tap the Side button.
Slide your finger upwards starting from the bottom of the screen.

3. Set automatic screen lock

Tap Settings.
Tap Display & Brightness.
Tap Auto-Lock.
Tap the required setting.

4. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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