Device Guides

Apple iPhone 12 mini

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iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
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I can't access my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The phone lock code is turned on: Turn off phone lock code.

List view

1. Find "Face ID & Passcode"

Tap Settings.
Tap Face ID & Passcode.

2. Turn on use of phone lock code

Tap Turn Passcode On and key in a phone lock code of your own choice twice.

3. Turn deletion of data on or off

Tap the indicator next to "Erase Data" to turn the function on or off.
If you turn on the function, tap Enable.

4. Turn off use of phone lock code

Tap Turn Passcode Off and key in the phone lock code.

5. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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