Device Guides

Apple iPhone 12

iOS 16.0

iOS 15.0

iOS 14.1

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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My mobile phone doesn't respond

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

There's an error in the operating system on your mobile phone: Restart your mobile phone.

List view

1. Restart your mobile phone

Tap the Top volume key.

Tap the Bottom volume key.

Tap and hold the Side button until your mobile phone restarts.

Step 1 of 3

Tap the Top volume key.

Step 2 of 3

Tap the Bottom volume key.

Step 3 of 3

Tap and hold the Side button until your mobile phone restarts.

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