Device Guides

Apple iPhone 12

iOS 16.0

iOS 15.0

iOS 14.1

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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I can't access my mobile phone

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Before you start this troubleshooting guide you need to check one important thing:

Can you turn on your mobile phone?

It's important to find out if you can turn on your mobile phone. If you can't turn on your mobile phone, you need to solve this problem first. When the problem is solved, you will most likely also be able to start your mobile phone.

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