Device Guides

Apple iPhone 12

Change device
iOS 16.0
iOS 15.0
iOS 14.1
iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
Change device
Buy now

Search in Apple iPhone 12

How to
Troubleshoot
Specs

I can't use my mobile phone's internet connection

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Mobile data is turned off: Turn on mobile data.

List view

1. Find "Mobile Data"

Tap Settings.
Tap Mobile Data.

2. Turn mobile data on or off

Tap the indicator next to "Mobile Data" to turn the function on or off.

3. Turn use of mobile data for applications on or off

Tap the indicators next to the required applications to turn the function on or off.

4. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Did this solution solve the problem?
Yes No
Email this guide

Would you like information for your {device-name}?

Yes No

Would you like

Information for one of these devices?

No thanks