Device Guides
I can't install apps
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
The selected app isn't available in your country: Search for similar apps or wait until the required app becomes available in your country.
List view
1. Find "App Store"
Tap App Store.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-b63c932c-fc22-4e1a-879a-049ee53a0259.png?width=210&height=458)
2. Find app
Tap Search.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-e21b2387-9160-4be8-82d3-8f64bd05f180.png?width=210&height=458)
Tap the search field and key in the name or subject of the required app.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-e7784ebc-51ff-4b2c-bcd7-c68908ba7870.png?width=210&height=458)
Tap search.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-b62f5606-1a25-4d21-884d-fe8891f51c2a.png?width=210&height=458)
Tap the required app.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-eae09656-e470-4702-9e92-ca7db81e5d25.png?width=210&height=458)
3. Install app
Tap GET and follow the instructions on the screen to install the app.
If you've selected a paid app, tap the price to install the app.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-078c2bbe-c069-4758-9d85-e40cd4f4a3f3.png?width=210&height=458)
4. Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-84893c1c-5237-4048-9cd1-d24926ed1ed0.png?width=210&height=458)