Device Guides
Apple iPhone 12
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I can't install apps
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
The selected app isn't available in your country: Search for similar apps or wait until the required app becomes available in your country.
List view
1. Find "App Store"
Tap App Store.
2. Find app
Tap Search.
Tap the search field and key in the name or subject of the required app.
Tap search.
Tap the required app.
3. Install app
Tap GET and follow the instructions on the screen to install the app.
If you've selected a paid app, tap the price to install the app.
4. Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Step 1 of 7
Tap App Store.
Step 2 of 7
Tap Search.
Step 3 of 7
Tap the search field and key in the name or subject of the required app.
Step 4 of 7
Tap search.
Step 5 of 7
Tap the required app.
Step 6 of 7
Tap GET and follow the instructions on the screen to install the app.
Step 7 of 7
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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