Device Guides

Apple iPhone 12

iOS 16.0

iOS 15.0

iOS 14.1

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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I can't connect to another Bluetooth device

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 5:

Bluetooth visibility is turned off on the other device: Turn on Bluetooth visibility on the other device.

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