Device Guides

Apple iPhone 12

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How to
Troubleshoot
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I can't use my mobile phone's internet connection

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

There's an error in the operating system on your mobile phone: Restart your mobile phone.

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1. Restart your mobile phone

Tap the Top volume key.
Tap the Bottom volume key.
Tap and hold the Side button until your mobile phone restarts.
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