Device Guides
Apple iPhone 12
Buy now
Search in Apple iPhone 12
I can't install apps
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 4:
Your Apple ID hasn't been activated on your mobile phone: Activate your Apple ID on your mobile phone.
List view
1. Find "Sign in to your iPhone"
Tap Settings.
Tap Sign in to your iPhone.
2. Activate Apple ID
If you don't have an Apple ID, tap Don't have an Apple ID or forgot it? and follow the instructions on the screen to create an Apple ID.
Tap the field next to "Apple ID" and key in the username for your Apple ID.
Tap Next.
Tap the field next to "Password" and key in the password for your Apple ID.
Tap Next.
3. Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Step 1 of 8
Tap Settings.
Step 2 of 8
Tap Sign in to your iPhone.
Step 3 of 8
If you don't have an Apple ID, tap Don't have an Apple ID or forgot it? and follow the instructions on the screen to create an Apple ID.
Step 4 of 8
Tap the field next to "Apple ID" and key in the username for your Apple ID.
Step 5 of 8
Tap Next.
Step 6 of 8
Tap the field next to "Password" and key in the password for your Apple ID.
Step 7 of 8
Tap Next.
Step 8 of 8
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
Would you like information for your {device-name}?