Device Guides

Apple iPhone 12

iOS 15.0

iOS 14.1

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I can't receive voice calls

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Cancel all diverts.

Step 1 of 5

1. Tap the phone icon.

Step 2 of 5

2. Tap Keypad.

##002#

Step 3 of 5

3. Key in ##002# and tap the call icon.

Step 4 of 5

4. Tap Dismiss.

Step 5 of 5

5. Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 2:

Divert of all calls is turned on

Solution:

Cancel all diverts.

Find "Keypad"

Tap the phone icon.

Tap Keypad.

Cancel all diverts

Key in ##002# and tap the call icon.

End call

Tap Dismiss.

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem?

Yes No

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