Device Guides

Apple iPhone 11 Pro Max

iOS 15.0

iOS 14.0

iOS 13.0

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I can't send and receive iMessages

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Set up your mobile phone for iMessaging.

Step 1 of 5

1. Tap Settings.

Step 2 of 5

2. Tap Messages.

Step 3 of 5

3. Tap the indicator next to "iMessage" to turn on the function.

Step 4 of 5

4. Tap the indicator next to "Send as SMS" to turn the function on or off.

Step 5 of 5

5. Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 4:

Your mobile phone has not been correctly set up for iMessaging

Solution:

Set up your mobile phone for iMessaging.

Find "Messages"

Tap Settings.

Tap Messages.

Turn on iMessage

Tap the indicator next to "iMessage" to turn on the function.

Turn SMS alternative on or off

Tap the indicator next to "Send as SMS" to turn the function on or off.

If you turn on the function, your iMessages will be sent as SMS if the service is unavailable.

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem?

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