Device Guides

Apple iPhone 11 Pro Max

iOS 15.0

iOS 14.0

iOS 13.0

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

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I can't use of one my apps

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Uninstall the app and install it again.

Step 1 of 11

1. Tap and hold the required app.

Step 2 of 11

2. Tap Remove App.

Step 3 of 11

3. Tap Delete App.

Step 4 of 11

4. Tap Delete.

Step 5 of 11

5. Tap Settings.

Step 6 of 11

6. Tap General.

Step 7 of 11

7. Tap iPhone Storage.

Step 8 of 11

8. Tap the required app.

Step 9 of 11

9. Tap Offload App.

Step 10 of 11

10. Tap Offload App.

Step 11 of 11

11. Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 1:

The app is damaged or has not been updated to the newest version.

Solution:

Uninstall the app and install it again.

Uninstall apps

Tap and hold the required app.

When you use this method, all app settings and data are deleted from the phone memory.

Tap Remove App.

Tap Delete App.

Tap Delete.

Uninstall apps without deleting app data

Tap Settings.

When you use this method, all app settings and data are saved in the phone memory and are restored when you reinstall the app from App Store on your mobile phone.

Tap General.

Tap iPhone Storage.

Tap the required app.

Tap Offload App.

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem?

Yes No

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