Device Guides

Apple iPhone 11 Pro Max

iOS 15.0

iOS 14.0

iOS 13.0

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My mobile phone doesn't respond

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Restart your mobile phone.

Step 1 of 3

1. Tap the Top volume key.

Step 2 of 3

2. Tap the Bottom volume key.

Step 3 of 3

3. Tap and hold the Side button until your mobile phone restarts.

Did this solution solve the problem? Yes No

Possible cause 1:

There's an error in the operating system on your mobile phone

Solution:

Restart your mobile phone.

Restart your mobile phone

Tap the Top volume key.

Tap the Bottom volume key.

Tap and hold the Side button until your mobile phone restarts.

Did this solution solve the problem?

Yes No

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