Device Guides
Apple iPhone 11 Pro
Search in Apple iPhone 11 Pro
I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 5:
Your mobile phone hasn't been correctly set up for IMAP email: Set up your mobile phone for IMAP email.
1. Find "Passwords"
2. Create new email account
3. Enter sender name
4. Enter email address
5. Enter password
6. Enter account name
7. Select server type
8. Enter incoming server
9. Enter username
10. Enter outgoing server
11. Select email account
12. Turn off encryption of outgoing email
13. Turn off password encryption
14. Enter outgoing port number
15. Turn off encryption of incoming email
16. Turn off password encryption
17. Enter incoming port number
18. Select setting for retrieval of new email
19. Return to the home screen
Tap Settings.
Tap Mail.
Tap Accounts.
Tap Add Account.
Tap Other.
Tap Add Mail Account.
Tap Name and key in the required sender name.
Tap Email and key in your email address.
Tap Password and key in the password for your email account.
Tap Description and key in the required name.
Tap Next.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your mobile phone.
Tap IMAP.
Tap Host Name and key in the name of your email provider's incoming server. If Optus is your email provider, key in mail.optusnet.com.au as your incoming server.
Tap Username and key in the username for your email account.
Tap Host Name and key in smtp.optusnet.com.au.
Tap Next.
Tap Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.
Tap the name of the email account you've just set up.
Tap Account.
Tap SMTP.
Tap the field below "PRIMARY SERVER".
Tap the indicator next to "Use SSL" to turn off the function.
Tap Authentication.
Tap Password.
Tap arrow left.
Tap Server Port and key in 25.
Tap Done.
Tap arrow left.
Tap Advanced.
Tap the indicator next to "Use SSL" to turn off the function.
Tap Authentication.
Tap Password.
Tap arrow left.
Tap Server Port and key in 143.
Tap arrow left.
Tap Done.
Tap arrow left.
Tap Fetch New Data.
Tap the indicator next to "Push" to turn the function on or off.
If you turn off the function, tap the required setting.
Tap the required email account and follow the instructions on the screen to select settings for the specific account.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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