Device Guides

Apple iPhone 11

iOS 15.0

iOS 14.1

iOS 13.1

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I can't send and receive MMS

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

See how to write and send an MMS.

Step 1 of 12

1. Tap the message icon.

Step 2 of 12

2. Tap the new message icon.

Step 3 of 12

3. Tap To: and key in the first letters of the recipient's name.

Step 4 of 12

4. Tap the required contact.

Step 5 of 12

5. Tap the text input field and write the text for your MMS.

Step 6 of 12

6. Tap the apps icon.

Step 7 of 12

7. Tap the picture icon.

Step 8 of 12

8. Tap All Photos and go to the required folder.

Step 9 of 12

9. Tap the required picture.

Step 10 of 12

10. Tap Add.

Step 11 of 12

11. Tap the send icon.

Step 12 of 12

12. Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 2:

The MMS isn't written correctly

Solution:

See how to write and send an MMS.

Create new MMS

Tap the message icon.

Tap the new message icon.

Select recipient

Tap To: and key in the first letters of the recipient's name.

Tap the required contact.

Write text

Tap the text input field and write the text for your MMS.

Insert picture

Tap the apps icon.

Tap the picture icon.

Tap All Photos and go to the required folder.

Tap the required picture.

Tap Add.

Send MMS

Tap the send icon.

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem?

Yes No

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