Device Guides

Apple iPhone 11

iOS 15.0

iOS 14.1

iOS 13.1

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

Change device

Buy now

Search in Apple iPhone 11

I can't install apps

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Search for similar apps or wait until the required app becomes available in your country.

Step 1 of 7

1. Tap App Store.

Step 2 of 7

2. Tap Search.

Step 3 of 7

3. Tap the search field and key in the name or subject of the required app.

Step 4 of 7

4. Tap search.

Step 5 of 7

5. Tap the required app.

Step 6 of 7

6. Tap GET and follow the instructions on the screen to install the app.

Step 7 of 7

7. Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 3:

The selected app isn't available in your country

Solution:

Search for similar apps or wait until the required app becomes available in your country.

Find "App Store"

Tap App Store.

Find app

Tap Search.

Tap the search field and key in the name or subject of the required app.

Tap search.

Tap the required app.

Install app

Tap GET and follow the instructions on the screen to install the app.

If you've selected a paid app, tap the price to install the app.

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem?

Yes No

Email this guide

Would you like information for your {device-name}?

Yes No

Would you like

Information for one of these devices?

{device-name}

No thanks