Device Guides

Apple iPhone 11

iOS 15.0

iOS 14.1

iOS 13.1

iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.

Change device

Buy now

Search in Apple iPhone 11

My mobile phone doesn't respond

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn off the screen lock.

Step 1 of 8

1. Tap the Side button.

Step 2 of 8

2. Tap the Side button.

Step 3 of 8

3. Slide your finger upwards starting from the bottom of the screen.

Step 4 of 8

4. Tap Settings.

Step 5 of 8

5. Tap Display & Brightness.

Step 6 of 8

6. Tap Auto-Lock.

Step 7 of 8

7. Tap the required setting.

Step 8 of 8

8. Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 2:

The screen lock is turned on

Solution:

Turn off the screen lock.

Turn on screen lock

Tap the Side button.

Turn off screen lock

Tap the Side button.

Slide your finger upwards starting from the bottom of the screen.

Set automatic screen lock

Tap Settings.

Tap Display & Brightness.

Tap Auto-Lock.

Tap the required setting.

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem?

Yes No

Email this guide

Would you like information for your {device-name}?

Yes No

Would you like

Information for one of these devices?

{device-name}

No thanks