Device Guides

Apple iPhone 11

Change device
iOS is the operating system software installed on your iPhone. To find out which version you have: Tap Settings, Tap General, Tap About, and view the version number.
Change device

My mobile phone doesn't respond

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn off the screen lock.

Possible cause 2:

The screen lock is turned on

Solution:

Turn off the screen lock.

Turn on screen lock
Tap the Side button.
Turn off screen lock
Tap the Side button.
Slide your finger upwards starting from the bottom of the screen.
Set automatic screen lock
Tap Settings.
Tap Display & Brightness.
Tap Auto-Lock.
Tap the required setting.
Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem?

Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks