Device Guides

My tablet doesn't respond

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn off the screen lock.

Possible cause 1:

The screen lock is turned on


Turn off the screen lock.

Turn on screen lock
Briefly tap On/Off.
Turn off screen lock
Tap the Home key.
Tap the Home key to turn off the screen lock.
Set automatic screen lock
Tap Settings.
Tap Display & Brightness.
Tap Auto-Lock.
Tap the required setting.
Return to the home screen
Tap the Home key to return to the home screen.

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