Device Guides
I can't access my tablet
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 1:
The lock code is turned on: Turn off the lock code.
List view
1. Find "Touch ID & Passcode"
Tap Settings.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-8fee165c-a62d-4794-97c2-a3bff3e69ce1.png?width=310&height=412)
Tap Touch ID & Passcode.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-3f6f877a-266e-4c42-a4a2-3222dbadc0c7.png?width=310&height=412)
2. Turn on use of lock code
Tap Turn Passcode On and key in a lock code of your own choice twice.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-af68c500-e578-4abd-b0fc-79ff2127f496.png?width=310&height=412)
3. Turn deletion of data on or off
Tap the indicator next to "Erase Data" to turn the function on or off.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-e3cce016-4c9a-4039-9bf2-df74851d421a.png?width=310&height=412)
If you turn on the function, tap Enable.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-8a5cf59a-4408-4cbd-99b5-83bc5f9db668.png?width=310&height=412)
4. Turn off use of lock code
Tap Turn Passcode Off and key in the lock code.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-e3cce016-4c9a-4039-9bf2-df74851d421a.png?width=310&height=412)
5. Return to the home screen
Tap the Home key to return to the home screen.
![](https://wmstatic.global.ssl.fastly.net/ml/6270624-f-af68c500-e578-4abd-b0fc-79ff2127f496.png?width=310&height=412)