Device Guides
I can't send and receive iMessages
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 5:
Your iMessage isn't written correctly: See how to write and send an iMessage.
List view
1. Create new iMessage
Tap Messages.
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Tap the new message icon.
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2. Select recipient
Tap To: and key in the first letters of the recipient's name.
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Tap the required contact.
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3. Write text
Tap the text input field and write the text for your iMessage.
See how to write text.
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Tap Send when you've finished your iMessage.
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4. Send picture or video clip
Tap the camera icon.
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Tap Photo Library and go to the required folder.
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Tap the required picture or video clip.
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Tap Use.
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Tap Send when you've finished your iMessage.
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5. Send a sound recording
Tap and hold the microphone icon to start the sound recording.
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Let go to stop the sound recording and tap arrow up to send the sound recording.
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6. Return to the home screen
Tap the Home key to return to the home screen.
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