Device Guides

I can't send and receive iMessages

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Apple iPad Pro 12.9
Apple iPad Pro 12.9

We found 5 possible causes:

  1. There's an error at the receiving end
  2. There are problems activating iMessages
  3. Your iMessage isn't written correctly
  4. Your tablet hasn't been correctly set up for iMessaging
  5. Time zone, date and time aren't correctly set on your tablet
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