Device Guides

I can't connect to another device using AirDrop

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Apple iPad Pro 12.9
Apple iPad Pro 12.9

We found 5 possible causes:

  1. The distance between the two devices is too long
  2. AirDrop isn't used correctly on your tablet
  3. AirDrop is turned off on the other device
  4. The other device doesn't support AirDrop
  5. There's an error on the other device
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