Device Guides

I can't send and receive iMessages

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

See how to write and send an iMessage.

Possible cause 1:

Your iMessage isn't written correctly


See how to write and send an iMessage.

Create new iMessage
Tap the message icon.
Tap the new message icon.
Select recipient
Tap To: and key in the first letters of the recipient's name.
Tap the required contact.
Send iMessage
Tap the text input field and key in the required text.
Tap the send icon.
You can also send pictures, video clips, audio files and different effects in your iMessage. Follow the instructions on the screen to send your iMessage with the required content.
Return to the home screen
Tap the Home key to return to the home screen.

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