Device Guides

I can't connect to another Bluetooth device

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Apple iPad Pro 12.9
Apple iPad Pro 12.9

We found 7 possible causes:

  1. There's an error on the other device
  2. The other Bluetooth device isn't compatible with your tablet
  3. Bluetooth is turned off on your tablet
  4. Bluetooth is turned off on the other device
  5. Bluetooth visibility is turned off on the other device
  6. The distance between the two devices is too long
  7. The entered password is incorrect
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