Device Guides

Apple iPad Pro 12.9 (2021)

Change device Change device

I can't use Wi-Fi

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Connect to a Wi-Fi network.

Possible cause 1:

No connection to a Wi-Fi network is established


Connect to a Wi-Fi network.

Find "Wi-Fi"
Tap Settings.
Tap Wi-Fi.
Turn on Wi-Fi
Tap the indicator next to "Wi-Fi" to turn on the function.
Connect to a Wi-Fi network
Tap the required Wi-Fi network and key in the password for the Wi-Fi network.
Tap Join.
You can get the password from the network provider or administrator.
Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem?

Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks