Device Guides

Apple iPad Pro 12.9 (2021)

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My tablet doesn't respond

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn off the screen lock.

Possible cause 2:

The screen lock is turned on

Solution:

Turn off the screen lock.

Turn on screen lock
Tap the Top key.
Turn off screen lock
Tap the Top key.
Slide your finger upwards starting from the bottom of the screen.
Set automatic screen lock
Tap Settings.
Tap Display & Brightness.
Tap Auto-Lock.
Tap the required setting.
Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.

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