Device Guides

Apple iPad Pro 12.9 (2021)

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My tablet doesn't respond

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

The screen lock is turned on: Turn off the screen lock.

List view

1. Turn on screen lock

Tap the Top key.

2. Turn off screen lock

Tap the Top key.
Slide your finger upwards starting from the bottom of the screen.

3. Set automatic screen lock

Tap Settings.
Tap Display & Brightness.
Tap Auto-Lock.
Tap the required setting.

4. Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.
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