Device Guides

Apple iPad Pro 12.9 (2021)

iPadOS 15.0

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn off the screen lock.

Step 1 of 8

1. Tap the Top key.

Step 2 of 8

2. Tap the Top key.

Step 3 of 8

3. Slide your finger upwards starting from the bottom of the screen.

Step 4 of 8

4. Tap Settings.

Step 5 of 8

5. Tap Display & Brightness.

Step 6 of 8

6. Tap Auto-Lock.

Step 7 of 8

7. Tap the required setting.

Step 8 of 8

8. Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 2:

The screen lock is turned on

Solution:

Turn on screen lock

Tap the Top key.

Turn off screen lock

Tap the Top key.

Slide your finger upwards starting from the bottom of the screen.

Set automatic screen lock

Tap Settings.

Tap Display & Brightness.

Tap Auto-Lock.

Tap the required setting.

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solution solve the problem?

Yes No

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