Device Guides

I can't send and receive email

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Set up your tablet for Exchange email.

Possible cause 2:

Your tablet hasn't been correctly set up for Exchange email


Set up your tablet for Exchange email.

Find "Accounts & Passwords"
Tap Settings.
Tap Accounts & Passwords.
Create new email account
Tap Add Account.
Tap Exchange.
Enter email address
Tap Email and key in your email address.
Enter account name
Tap Description and key in the required name.
Tap Next.
Tap Sign In.
Enter password
Tap Password and key in the password for your email account.
Tap Sign in.
Select settings for synchronisation of data
Tap the indicator next to the required data type to turn synchronisation of each data type on or off.
Tap Save. Your email account has now been set up. To select more settings for eg. SSL encryption and retrieval of new email, proceed with the following steps.
Turn SSL encryption on or off
Tap the name of the Exchange email account you've just set up.
Tap Account.
Tap Advanced Settings.
Tap the indicator next to "Use SSL" to turn the function on or off.
Tap arrow left.
Tap Done.
Select setting for retrieval of new email
Tap Fetch New Data.
Tap the indicator next to "Push" to turn the function on or off.
If you turn off the function, tap the required setting.
Tap the required email account and follow the instructions on the screen to select settings for the specific account.
Return to the home screen
Tap the Home key to return to the home screen.

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