Device Guides

Apple iPad Air (iOS8)

Search in Apple iPad Air (iOS8)

I can't install an app

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The required app isn't available in your country: Search for similar apps or wait until the required app becomes available in your country.

List view

1. 1. Find "App Store"

Tap App Store.

2. 2. Find app

Tap Search.

Key in the name of the required app and tap Search.

3. 3. Install app

Tap the required app.

To install a free app:
Tap FREE.

Tap INSTALL.

To buy an app:
Tap the price.

Tap BUY.
If you're asked to log on to App Store, do this.
Follow the instructions on the display to install the app.

Tap the Home key to return to the home screen.

4. 4. Use app

Tap the app you've just installed.
Follow the instructions on the display to use the app.

Step 1 of 10

Tap App Store.

Step 2 of 10

Tap Search.

Step 3 of 10

Key in the name of the required app and tap Search.

Step 4 of 10

Tap the required app.

Step 5 of 10

To install a free app:Tap FREE.

Step 6 of 10

Tap INSTALL.

Step 7 of 10

To buy an app:Tap the price.

Step 8 of 10

Tap BUY.If you're asked to log on to App Store, do this.Follow the instructions on the display to install the app.

Step 9 of 10

Tap the Home key to return to the home screen.

Step 10 of 10

Tap the app you've just installed.Follow the instructions on the display to use the app.

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