Device Guides

Apple iPad Air (iOS8)

Search in Apple iPad Air (iOS8)

I can't access the internet

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 5:

You've established a connection to a Wi-Fi network, but you aren't logged on: Open the browser on your tablet and try to load a website. The browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the display to log on. If you can't log on to the Wi-Fi network, turn off Wi-Fi on your tablet and connect to the internet using the mobile network.

List view

1. 1. Find "Wi-Fi"

Tap Settings.

Tap Wi-Fi.

2. 2. Turn on Wi-Fi

Tap the indicator next to "Wi-Fi" until the function is turned on.

3. 3. Connect to Wi-Fi network

A list of Wi-Fi networks within range is displayed.
Tap the required Wi-Fi network.

Follow the instructions on the display to select security settings, if required, and tap Join.

4. 4. Return to the home screen

Tap the Home key to return to the home screen.

Step 1 of 6

Tap Settings.

Step 2 of 6

Tap Wi-Fi.

Step 3 of 6

Tap the indicator next to "Wi-Fi" until the function is turned on.

Step 4 of 6

A list of Wi-Fi networks within range is displayed.Tap the required Wi-Fi network.

Step 5 of 6

Follow the instructions on the display to select security settings, if required, and tap Join.

Step 6 of 6

Tap the Home key to return to the home screen.

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