Device Guides
I can't access the internet
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
No connection to a Wi-Fi network is established: Connect to Wi-Fi network.
List view
1. 1. Find "Wi-Fi"
Tap Settings.
Tap Wi-Fi.
2. 2. Turn on Wi-Fi
Tap the indicator next to "Wi-Fi" until the function is turned on.
3. 3. Connect to Wi-Fi network
A list of Wi-Fi networks within range is displayed.
Tap the required Wi-Fi network.
Tap the required Wi-Fi network.
Follow the instructions on the display to select security settings, if required, and tap Join.
4. 4. Return to the home screen
Tap the Home key to return to the home screen.