Device Guides

Apple iPad Air (iOS8)

Search in Apple iPad Air (iOS8)

I can't turn on my tablet

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 7:

The lock code is turned on: Key in the lock code. You can now turn off the lock code. If you've forgotten the lock code, contact the tablet manufacturer for assistance.

List view

1. 1. Find "Passcode"

Tap Settings.

Tap Passcode.

2. 2. Choose option

Choose one of the following options:
Turn on use of lock code, go to 2a.
Turn off use of lock code, go to 2b.

3. 3. 2a - Turn on use of lock code

Tap Turn Passcode On.
Key in a lock code of your own choice.
Key in the same lock code again.

Tap Require Passcode.

Tap Immediately or the required period.

Tap Passcode Lock.

4. 4. 2b - Turn off use lock code

Tap Turn Passcode Off.
Key in the lock code.

5. 5. Return to the home screen

Tap the Home key to return to the home screen.

Step 1 of 9

Tap Settings.

Step 2 of 9

Tap Passcode.

Step 3 of 9

Choose one of the following options:Turn on use of lock code, go to 2a.Turn off use of lock code, go to 2b.

Step 4 of 9

Tap Turn Passcode On.Key in a lock code of your own choice.Key in the same lock code again.

Step 5 of 9

Tap Require Passcode.

Step 6 of 9

Tap Immediately or the required period.

Step 7 of 9

Tap Passcode Lock.

Step 8 of 9

Tap Turn Passcode Off.Key in the lock code.

Step 9 of 9

Tap the Home key to return to the home screen.

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