Device Guides


I can't use the internet connection on my tablet

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Turn on data roaming.

Possible cause 1:

Data roaming is turned off

Solution:

Turn on data roaming.

Find "Mobile Data Options"
Tap Settings.
Tap Mobile Data.
Tap Mobile Data Options.
Turn data roaming on or off
Tap the indicator next to "Data Roaming" to turn the function on or off.
Return to the home screen
Tap the Home key to return to the home screen.

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