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Apple iPad Air

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My tablet doesn't respond

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn off the screen lock.

Step 1 of 8

1. Briefly tap On/Off.

Step 2 of 8

2. Tap On/Off.

Step 3 of 8

3. Tap the Home key to turn off the screen lock.

Step 4 of 8

4. Tap Settings.

Step 5 of 8

5. Tap Display & Brightness.

Step 6 of 8

6. Tap Auto-Lock.

Step 7 of 8

7. Tap the required setting.

Step 8 of 8

8. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 1:

The screen lock is turned on

Solution:

Turn off the screen lock.

Turn on screen lock

Briefly tap On/Off.

Turn off screen lock

Tap On/Off.

Tap the Home key to turn off the screen lock.

Set automatic screen lock

Tap Settings.

Tap Display & Brightness.

Tap Auto-Lock.

Tap the required setting.

Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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