Device Guides

Apple iPad Air

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iOS 12.0

iOS 11.0

iOS 10.1

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This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

To use a SIM from another service provider, you'll need to contact customer service to unlock your tablet.

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Possible cause 5:

Your tablet is locked to Optus

Solution:

To use a SIM from another service provider, you'll need to contact customer service to unlock your tablet.

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