Device Guides

Apple iPad Air

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iOS 12.0
iOS 11.0
iOS 10.1
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How to
Troubleshoot
Using apps
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I can't activate my tablet

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 4:

The activation is not done correctly: See how to activate your tablet.

List view

1. Enter your PIN

If your SIM is locked, tap Unlock.
Key in your PIN and tap OK. The default PIN is 0000.
If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service. Please note: If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently. In this case, you'll need a new SIM from Optus.
0000
Tap the Home key.

2. Select general settings

Tap the required language.
Tap the required country or area.

3. Select setup method

Follow the instructions on the screen to transfer content from another iOS 11 device or tap Set Up Manually.

4. Select Wi-Fi network

Tap the required Wi-Fi network.
Key in the password for the Wi-Fi network and tap Join.
If there are no available Wi-Fi networks, you can use the mobile network instead.

5. Turn use of Touch ID on or off

Follow the instructions on the screen to turn on use of Touch ID or tap Set Up Touch ID Later.
If you turn off the function, tap Don't Use.

6. Turn use of lock code on or off

Tap Passcode Options.
Follow the instructions on the screen to turn on use of lock code or tap Don't Use Passcode.
If you turn off the function, tap Don't Use Passcode.
See how to turn use of lock code on or off later after activation.

7. Set up your tablet as a new iPad

Tap Set Up as New iPad and follow the instructions on the screen to finish the activation.
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