Device Guides

Apple iPad Air 2

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iOS 12.0

iOS 11.0

iOS 10.1

iOS 8.1

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This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

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Connect the data cable to the socket and to your computer's USB port.

Start a file manager on your computer.

Go to the required folder in your computer's or tablet's file system.

Highlight the required file and move or copy it to the required location.

Step 1 of 4

Connect the data cable to the socket and to your computer's USB port.

Step 2 of 4

Start a file manager on your computer.

Step 3 of 4

Go to the required folder in your computer's or tablet's file system.

Step 4 of 4

Highlight the required file and move or copy it to the required location.

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