Device Guides

Apple iPad Air 2

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iOS 12.0

iOS 11.0

iOS 10.1

iOS 8.1

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This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Turn on mobile data.

Step 1 of 4

1. Tap Settings.

Step 2 of 4

2. Tap Cellular Data.

Step 3 of 4

3. Tap the indicator next to "Cellular Data" to turn the function on or off.

Step 4 of 4

4. Tap the Home key to return to the home screen.

Did this solution solve the problem? Yes No

Possible cause 1:

Mobile data is turned off

Solution:

Find "Cellular Data"

Tap Settings.

Tap Cellular Data.

Turn mobile data on or off

Tap the indicator next to "Cellular Data" to turn the function on or off.

Return to the home screen

Tap the Home key to return to the home screen.

Did this solution solve the problem?

Yes No

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