Device Guides

Apple iPad Air 2

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iOS 12.0

iOS 11.0

iOS 10.1

iOS 8.1

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This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 11:

Mobile data is turned on: Turn off mobile data.

List view

Tap Settings.

Tap Cellular Data.

Tap the indicator next to "Cellular Data" to turn the function on or off.

Tap the Home key to return to the home screen.

Step 1 of 4

Tap Settings.

Step 2 of 4

Tap Cellular Data.

Step 3 of 4

Tap the indicator next to "Cellular Data" to turn the function on or off.

Step 4 of 4

Tap the Home key to return to the home screen.

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