Device Guides

Apple iPad Air 2

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iOS 12.0

iOS 11.0

iOS 10.1

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This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 7:

You're asked to key in the PUK: Please note: if you haven't received a PUK or don't know it, it can be obtained by logging on to Optus My Account.

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