Device Guides

Apple iPad (5th generation)

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iOS 12.0

iOS 11.0

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This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Restart your tablet.

Step 1 of 2

1. Tap and hold the Home key.

Step 2 of 2

2. At the same time, tap and hold On/Off until your tablet is restarted.

Did this solution solve the problem? Yes No

Possible cause 2:

Your tablet is overloaded for unknown reasons

Solution:

Restarting my tablet

Tap and hold the Home key.

At the same time, tap and hold On/Off until your tablet is restarted.

Did this solution solve the problem?

Yes No

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