Device Guides
Apple iPad (5th generation)
I can't send and receive email
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 3:
The email isn't written correctly: See how to write and send an email.
1. Open the inbox
2. Select email account
3. Create new email
4. Select recipient
5. Enter subject
6. Write text
7. Attach file
8. Send the email
9. Return to the home screen
Tap the email icon.
Tap arrow left.
Tap arrow left.
Tap the required email account.
Tap the new email icon.
Tap To and key in the first letters of the recipient's name.
Tap the required contact.
Tap Subject and key in the required subject.
Tap the text input field and write the text for your email.
Tap and hold the text input field until a pop-up menu is displayed.
Tap Insert Photo or Video and follow the instructions on the screen to attach a picture or a video clip.
Tap Add Attachment and follow the instructions on the screen to attach a document.
Tap Send when you've finished your email.
Tap the Home key to return to the home screen.
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