Device Guides

Apple iPad 4

Search in Apple iPad 4

I can't use one of my apps

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

The required app is damaged or deleted: Uninstall the required app and try to install it again.

List view

1. 1. Find "App Store"

Tap App Store.

2. 2. Find app

To search by category:
Tap Featured.

Tap More.
Go to the required category.

To search by name:
Tap Search Store.

Key in the name of the required app and tap Search.

3. 3. Install app

Tap the required app.

To install a free app:
Tap FREE.

Tap INSTALL APP.

To buy an app:
Tap the price.

Tap BUY APP.
If you're asked to log on to App Store, do this.
Follow the instructions on the display to install the app.

Tap the Home key to return to the home screen.

4. 4. Use app

Tap the app you've just installed.
Follow the instructions on the display to use the app.

Step 1 of 12

Tap App Store.

Step 2 of 12

To search by category:Tap Featured.

Step 3 of 12

Tap More.Go to the required category.

Step 4 of 12

To search by name:Tap Search Store.

Step 5 of 12

Key in the name of the required app and tap Search.

Step 6 of 12

Tap the required app.

Step 7 of 12

To install a free app:Tap FREE.

Step 8 of 12

Tap INSTALL APP.

Step 9 of 12

To buy an app:Tap the price.

Step 10 of 12

Tap BUY APP.If you're asked to log on to App Store, do this.Follow the instructions on the display to install the app.

Step 11 of 12

Tap the Home key to return to the home screen.

Step 12 of 12

Tap the app you've just installed.Follow the instructions on the display to use the app.

Did this solution solve the problem?

Yes No

Email this guide

Would you like information for your {device-name}?

Yes No

Would you like

Information for one of these devices?

{device-name}

No thanks