Device Guides


I can't play music

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 1:

No audio files have been transferred to your tablet: Transfer audio files from your computer to your tablet.

List view

1. 1. Connect your tablet and computer

Go to www.itunes.com on your computer.
Find the download section on the website to download iTunes.
Download and install iTunes on your computer.
Start the program iTunes on your computer.
Connect the data cable to the phone tablet socket and to your computer's USB port.

2. 2. Choose option

Choose one of the following options:
Transfer files from your computer to your tablet, go to 2a.
Transfer files from your tablet to your computer, go to 2b.
Apple iPad 4

3. 3. 2a - Transfer files from your computer to your tablet

First, you need to add your files to the iTunes library.
Click File.
To add one file at a time:
Click Add File to Library....
Go to the required file in your computer's file system.
Click Open.
To select a folder:
Click Add Folder to Library....
Go to the required folder in your computer's file system.
Click Select Folder.
Depending on your settings in iTunes, the transfer may start automatically.
To start the transfer manually:
Click iPad.
Click the required category.
Follow the instructions on the screen to select the required settings.
Click Apply.

4. 4. 2b - Transfer files from your tablet to your computer

Click File.
Click Devices.
Click Transfer Purchases from ‹your tablet›.
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