Device Guides

Apple iPad 3rd generation

Search in Apple iPad 3rd generation

I can't send and receive email

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 2:

Your tablet hasn't been correctly set up for email: set up your tablet for Exchange email.

List view

1. 1. Find "APN Settings"

Tap Settings.

Tap Mobile Data.

Tap APN Settings.

2. 2. Enter APN

Tap APN.
Key in yesinternet

3. 3. Save settings

Tap Mobile Data.

Tap the Home key to return to standby mode.

4. 4. Find "Mail, Contacts, Calendars"

Tap Settings.

Tap Mail, Contacts, Calendars.

5. 5. Create new email account

Tap Add Account....

Tap Microsoft® Exchange.

6. 6. Enter email address

Key in your email address.

7. 7. Enter password

Tap Password and key in your password for the server.

8. 8. Enter account name

Tap Description and key in the required name.

Tap Next.

9. 9. Enter server name

Tap Server and key in the required server name.

10. 10. Enter domain name

Tap Domain and key in the domain name.

11. 11. Enter username

Tap Username and key in your username for the server.

Tap Next.

12. 12. Choose synchronisation settings

Tap the indicator next to the required data type to turn synchronisation for the specific data types on or off.

Tap Save.

13. 13. Turn security on or off

Tap the name of the Exchange email account you've just set up.

Tap Account.

Tap the indicator next to Use SSL.
Depending on the current setting, security is turned on or off.

Tap Done.

14. 14. Select setting for retrieval of new emails

Tap Fetch New Data.

Tap the indicator next to Push to turn the function on or off.

If you turn off Push:

Tap the required period or Manually.

To select settings for a specific email account:
Tap Advanced.

Tap the required email account.

Tap Push, Fetch or Manual.

Tap Advanced.

Tap Fetch New Data.

15. 15. Save and exit

Tap Mail, Contacts... to save the settings.

Tap the Home key to return to standby mode.

Step 1 of 36

Tap Settings.

Step 2 of 36

Tap Mobile Data.

Step 3 of 36

Tap APN Settings.

Step 4 of 36

Tap APN.Key in yesinternet

Step 5 of 36

Tap Mobile Data.

Step 6 of 36

Tap the Home key to return to standby mode.

Step 7 of 36

Tap Settings.

Step 8 of 36

Tap Mail, Contacts, Calendars.

Step 9 of 36

Tap Add Account....

Step 10 of 36

Tap Microsoft® Exchange.

Step 11 of 36

Key in your email address.

Step 12 of 36

Tap Password and key in your password for the server.

Step 13 of 36

Tap Description and key in the required name.

Step 14 of 36

Tap Next.

Step 15 of 36

Tap Server and key in the required server name.

Step 16 of 36

Tap Domain and key in the domain name.

Step 17 of 36

Tap Username and key in your username for the server.

Step 18 of 36

Tap Next.

Step 19 of 36

Tap the indicator next to the required data type to turn synchronisation for the specific data types on or off.

Step 20 of 36

Tap Save.

Step 21 of 36

Tap the name of the Exchange email account you've just set up.

Step 22 of 36

Tap Account.

Step 23 of 36

Tap the indicator next to Use SSL.Depending on the current setting, security is turned on or off.

Step 24 of 36

Tap Done.

Step 25 of 36

Tap Done.

Step 26 of 36

Tap Fetch New Data.

Step 27 of 36

Tap the indicator next to Push to turn the function on or off.

Step 28 of 36

If you turn off Push:

Step 29 of 36

Tap the required period or Manually.

Step 30 of 36

To select settings for a specific email account:Tap Advanced.

Step 31 of 36

Tap the required email account.

Step 32 of 36

Tap Push, Fetch or Manual.

Step 33 of 36

Tap Advanced.

Step 34 of 36

Tap Fetch New Data.

Step 35 of 36

Tap Mail, Contacts... to save the settings.

Step 36 of 36

Tap the Home key to return to standby mode.

Did this solution solve the problem?

Yes No

Email this guide

Would you like information for your {device-name}?

Yes No

Would you like

Information for one of these devices?

{device-name}

No thanks