Device Guides

Apple iPad 3rd generation

Search in Apple iPad 3rd generation

I can't use one of my apps

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.

Uninstall the required app and try to install it again.

Step 1 of 12

1. Tap App Store.

Step 2 of 12

2. To search by category:Tap More.

Step 3 of 12

3. Tap the required category.

Step 4 of 12

4. To search by app name:Tap Search Store.

Step 5 of 12

5. Key in the name of the required app and tap Search.

Step 6 of 12

6. Tap the required app.

Step 7 of 12

7. To download a free app:Tap FREE.

Step 8 of 12

8. Tap INSTALL APP.

Step 9 of 12

9. To buy an app:Tap the price.

Step 10 of 12

10. Tap BUY APP.If you're asked to log on to App Store, do this.Follow the instructions on the display to download and install the app.

Step 11 of 12

11. Tap the Home key to return to standby mode.

Step 12 of 12

12. Tap the app you've just downloaded.Follow the instructions on the display to use the app.

Did this solution solve the problem? Yes No

Possible cause 2:

The required app is damaged or deleted

Solution:

Uninstall the required app and try to install it again.

1. Find "App Store"

Tap App Store.

2. Find app

To search by category:
Tap More.

Tap the required category.

To search by app name:
Tap Search Store.

Key in the name of the required app and tap Search.

3. Download and install app

Tap the required app.

To download a free app:
Tap FREE.

Tap INSTALL APP.

To buy an app:
Tap the price.

Tap BUY APP.
If you're asked to log on to App Store, do this.
Follow the instructions on the display to download and install the app.

Tap the Home key to return to standby mode.

4. Use app

Tap the app you've just downloaded.
Follow the instructions on the display to use the app.

Did this solution solve the problem?

Yes No

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