Device Guides


I can't access the internet

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 6:

You've turned on manual network selection and are out of range of the selected network: Turn on automatic network selection so that your tablet connects to a network automatically.

List view

1. 1. Find "Carrier"

Tap Settings.
Tap Carrier.

2. 2. Choose option

Choose one of the following options:
Select network manually, go to 2a.
Select network automatically, go to 2b.
Apple iPad 2

3. 3. 2a - Select network manually

Tap the indicator next to Automatic to turn off automatic network selection.
Your device will search for networks within range.
A list of available networks will show on your display.
Tap the required network.
Your display will tell you if you've access to the network you've chosen.

4. 4. 2b - Select network automatically

Tap the indicator next to Automatic to turn on automatic network selection.

5. 5. Save and exit

Tap the Home key to return to standby mode.
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