Device Guides


I can't turn on my tablet

This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.

Possible cause 7:

The lock code is turned on: Key in the lock code. You can now turn off the lock code. If you've forgotten the lock code, contact the tablet manufacturer for assistance.

List view

1. 1. Find "Passcode Lock"

Tap Settings.
Tap General.
Tap Passcode Lock.

2. 2. Choose option

Choose one of the following options:
Turn on use of lock code, go to 2a.
Turn off use of lock code, go to 2b.
Apple iPad 2

3. 3. 2a - Turn on use of lock code

Tap Turn Passcode On.
Key in a lock code of your own choice.
Key in the same lock code again.
Tap Require Passcode.
Tap Immediately or the required interval.

4. 4. 2b - Turn off use lock code

Tap Turn Passcode Off.
Key in the lock code.

5. 5. Exit

Tap the Home key to return to standby mode.
Did this solution solve the problem?
Email this guide

Would you like information for your {device-name}?

Would you like

Information for one of these devices?

No thanks