Device Guides
I can't install apps
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
The selected app isn't available in your country: Search for similar apps or wait until the required app becomes available in your country.
List view
1. Find "App Store"
Tap App Store.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-eea23f2b-4dc6-4024-aa16-0b31b65f74b8.png?width=304&height=436)
2. Find app
Tap Search.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-f075ad18-0f77-4373-87c1-917b3b7ae3d2.png?width=304&height=436)
Tap the search field.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-698020fd-b29b-4a7c-9fa5-becd97e2f761.png?width=304&height=436)
Key in the name or subject of the required app and tap enter.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-9c2d1ce2-8b8a-48b0-9884-a5b517aa7694.png?width=304&height=436)
Tap the required app.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-0f5c01ad-646d-4fa4-bff3-aac11285da6d.png?width=304&height=436)
3. Install app
Tap GET and follow the instructions on the screen to install the app.
If you've selected a paid app, tap the price to install the app.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-5d05e688-0158-4e65-ac52-21879acc4873.png?width=304&height=436)
4. Return to the home screen
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
![](https://wmstatic.global.ssl.fastly.net/ml/6150824-f-3df941b3-c1c8-401a-acc8-4995de3aff12.png?width=304&height=436)