Device Guides

Alcatel Pixi 4 (3.5)

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I can't receive messages on my voicemail

This troubleshooting guide will take you through a number of possible causes
to help you find a solution to your problem.


Divert calls to your voicemail.

Possible cause 1:

Incoming calls aren't diverted to your voicemail

Solution:

Divert calls to your voicemail.

Find "Call forwarding"
Slide two fingers downwards starting from the top the screen.
Tap the settings icon.
Tap Call settings.
Tap the name of your SIM.
Tap Call forwarding.
Divert calls to your voicemail
Tap the required divert type.
Tap Enable.
If you divert missed calls, you need to select a delay for the divert. Tap the drop down list next to "Delay" and follow the instructions on the screen to select a delay for the divert.
Return to the home screen
Tap the Home key to return to the home screen.

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