Device Guides
I can't turn on my mobile phone
This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem.
Possible cause 2:
The battery hasn't been inserted correctly: See how to insert the battery.
List view
1. Remove back cover
Turn the back of your mobile phone towards you. Take hold of the back cover and remove it.
2. Remove battery
Take hold of the bottom of the battery and remove it.
3. Insert battery
Place the battery in your mobile phone (top first), matching the battery contacts with the mobile phone contacts, and press the battery into place.
4. Replace back cover
Place the back cover on your mobile phone and press it into place.